Payment

1.What payment methods do you support?

We support PayPal, credit cards, bank transfers, and major European payment methods such as BLIK, Bancontact, iDEAL, Przelewy24, Trustly, and EPS. You can see all supported payment options on the CHECKOUT page.

2.Why was my payment declined?

There are several reasons a payment might be declined, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure your payment information is accurate or contact your payment provider for assistance.

3.How can I obtain an invoice?

You can request an invoice at checkout, and we will send it to you via email.

4.Do you support cash on delivery?

No, we do not offer cash on delivery. You need to use an online payment method when placing your order.

5.Can I use discount codes or gift cards?

Yes, if you have a discount code or gift card, you can enter it at the checkout page to enjoy a discount.

6.Is my payment secure?

We implement multiple measures to ensure payment security, including encryption technology and PCI-compliant payment processing.

7.How will I receive confirmation of my order details after payment?

After successful payment, you will immediately receive an order confirmation email with detailed order information.

8.How can I request a refund?

If you need to request a refund, please contact our customer support team and provide your order details. We will assist you based on our refund policy.

9.How can I check my payment history on the website?

Log into your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Shipping

1.What is your shipping policy?

We ship to various locations with specific policies depending on the destination.

2.How long after payment will my order be shipped?

Your order will be shipped within 1-3 days after payment.

3.What is the estimated shipping time?

Shipping time is typically 7-15 days.

4.Do you offer free shipping?

Our products do not come with free shipping. Free shipping is provided only if the product is in stock in your area.

5.How is shipping cost calculated?

Shipping costs are generally based on the weight of the items, the destination, and the selected shipping method. You can view shipping costs at checkout.

6.What if my package is lost or delayed?

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist with either a reshipment or refund.

7.How can I track my package?

You can log into your account and visit the “Order History” section to track your order. We also send tracking information via email, you can track it via www.17track.net

8.Will I need to pay customs duties?

We will handle customs clearance and duty payments, except for shipments to Canada and Denmark.

After-Sales

1.What should I do if there is a quality issue with my item?

Please contact our customer support team at support@delightvape.com and provide your order information. We will assist you based on our after-sales policy.

2.What if I want to cancel my order after payment?

You can modify your order until 11:00 PM (PDT -7 GMT) on the same day you place it. Please contact support@delightvape.com to request changes.

Security

1.Is your website secure?

We use multiple security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

2.Is my personal information protected?

We adhere strictly to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and customer support.

3.Is payment information safe?

We use a PCI-compliant secure payment processing system to ensure the safety of your payment information.

4.How can I verify the authenticity of the website?

Check the URL to ensure it matches the official website. Additionally, look for an SSL certificate, which indicates that the site is secure.

5.Do you have anti-phishing measures in place?

Yes, we have implemented anti-phishing measures to help prevent fraud from malicious websites and emails.